Terms of Service

These terms govern your use of www.gzmeian.cn and the enquiry and booking services offered through it. The travel services themselves are supplied under the written travel contract and the supplier terms that apply to your booking. If these terms conflict with your travel contract, the travel contract prevails for that booking.

MEIAN is Guangzhou MEIAN International Travel Agency Co., Ltd., Travel Business Licence No. L-GD02116, registered in Guangzhou, Guangdong, China.

Itineraries, prices and availability shown on the site or in an outline are indications, not a binding offer. A quote becomes binding only when we confirm it in writing and you complete the required payment. Prices are quoted per party or per person as stated, in the currency shown, and may change if supplier availability, taxes, fees or exchange rates change before confirmation. We tell you about any change before you pay.

A booking is confirmed when we receive the required deposit or payment and issue a written confirmation. You must give accurate passenger details matching the passports used for travel. You are responsible for reviewing the confirmation and telling us promptly about any error. The travel contract, including cancellation and change terms, is provided before or at confirmation and may require an electronic signature.

We accept the payment methods shown at checkout or in your invoice, which may include bank transfer, international card and permitted online payment channels. Deposits secure supplier reservations and may be non-refundable. The balance is due by the date stated in your confirmation. Bank charges and currency-conversion costs are your responsibility unless we agree otherwise. Refunds are made to the original payment method where possible.

Changes and cancellations are governed by your travel contract and by the terms of the hotels, transport and other suppliers involved. Some reservations are non-refundable or carry a cancellation fee. If you cancel, we refund amounts we recover from suppliers after deducting any agreed service fee and unrecoverable costs. If we have to make a material change, we will tell you as soon as practicable and offer the options available under your contract and applicable law. No-show and early departure may result in no refund.

We can provide information and documentation support, including invitation letters where appropriate, but we are not a visa authority and do not guarantee that a visa, entry permission or transit will be granted. You are responsible for holding a valid passport, the correct visa or entry permission, onward tickets and any other documents required. Refusal of entry, denied boarding or a visa refusal does not entitle you to a refund from us, except where the law or your travel contract says otherwise.

We recommend comprehensive travel insurance for every traveller, including medical cover, evacuation, cancellation and baggage. Our travel-agency liability insurance covers our business liability; it is not a substitute for your own travel medical insurance. Some suppliers or destinations may require proof of cover.

Please tell us before booking about any medical condition, mobility requirement, pregnancy, dietary need or other circumstance that may affect the trip, so that we can plan safely. You must follow local law, supplier rules and safety instructions. We may decline or end a service where a traveller’s conduct creates a safety risk or seriously disrupts others, without refund where the law permits.

We take reasonable care in selecting suppliers and arranging services. To the extent permitted by law, we are not liable for loss caused by events outside our reasonable control, by the acts or omissions of independent suppliers, by inaccurate information you provide, or by your own acts. Nothing in these terms excludes liability that cannot lawfully be excluded, including liability for death or personal injury caused by our negligence, or for fraud.

We are not liable for failure or delay caused by events outside our reasonable control, including severe weather, natural disasters, epidemics, government action, transport strikes, war, civil unrest or airport closures. We will work with you and our suppliers on reasonable alternatives or refunds as required by your contract and applicable law.

The site, its text, photographs, itineraries and design are owned by us or used with permission. You may view and print pages for your own travel planning. You may not copy, scrape, republish or use them commercially without our written permission.

Our Privacy Policy explains how we handle personal information and forms part of these terms.

These terms are governed by the laws of the People’s Republic of China. Before starting a formal dispute, please contact us so that we can try to resolve it. Subject to any mandatory consumer-protection rules, disputes are submitted to the competent people’s court in Guangzhou.

We may update these terms from time to time. The version published on this page at the time of your booking applies to that booking. The date at the top shows the latest version.

Questions about these terms: guanfu@meiantour.cn · +86 181 0276 0252 (09:00–18:00 China time).